Refund, Return & Cancellation Policy

Overview

Bangladesh Businesses connects local sellers with buyers across Bangladesh. Each item is sold by an independent seller, so we process refunds and returns through the seller while holding payment information securely. This policy applies to all purchases made using Cash on Delivery (COD), bKash, Nagad, Rocket, bank transfer or SSLCOMMERZ card/mobile-banking checkout on our platform.

Order cancellation

• You may request cancellation before the seller marks the order as shipped. Open the order in My orders, note the order number, then message us on WhatsApp at 01726404090 or email support with your cancellation request.
• Once the seller marks the order as shipped, cancellation is no longer possible; the order moves to our return process instead.
• We contact the seller and confirm the outcome with you, normally within 24 hours of your request.

Return window

• Most physical products can be returned within 7 days of delivery, unless the listing states a longer return window.
• Digital products, services, downloadable content and perishable goods cannot be returned unless they are defective or not as described.
• Items must be unused, in original packaging and include all tags, manuals and accessories.
• Custom-made, personal-care and intimate products are not eligible for return unless faulty.

How to request a return or refund

1. Go to My orders in your account and open the order to find its order number.
2. Contact us on WhatsApp at 01726404090 or email support@bangladeshbusinesses.xyz with your order number.
3. Tell us the reason (wrong item, damaged, missing parts, not as described, changed mind, etc.) and send clear photos if the item arrived damaged or incorrect.
4. We pass the request to the seller and aim to confirm the outcome — approval, replacement offer or rejection — within 48 hours.
5. When approved, ship the item back using the seller’s provided return address or a courier we designate.

Refund rules by payment method

Refunds include the item price paid. Delivery charges are refunded only when the return is due to our error, a defective item or a wrong/damaged delivery. Original gateway or wallet fees, where non-refundable by the provider, may be deducted.

Delivery and shipping

• Standard delivery inside Bangladesh is ৳80 per order unless a seller lists free shipping or a different rate.
• Delivery timelines are estimates provided by sellers and depend on the courier. We are not responsible for delays caused by weather, strikes or customs clearance for cross-border shipments.
• If an order never arrives and tracking does not show delivery, the seller must either reship the item or issue a full refund.

Damaged or incorrect items

• Report damaged, missing or incorrect items within 24 hours of delivery and upload photos of the package and product.
• Keep the original packaging until your claim is resolved; couriers may need to inspect the package.
• If we confirm the seller or courier is at fault, we will arrange a free return or issue a full refund including delivery cost.

Seller responsibilities

• Sellers must describe items accurately, pack them safely and ship within the promised handling time.
• Sellers must respond to cancellation, return and refund requests within the timeframes above.
• Repeated failure to honor returns may result in listing restrictions or account suspension.

Disputes and final decisions

If a buyer and seller cannot agree, Bangladesh Businesses support will review the order, messages, photos and tracking information. Our decision is final for transactions processed through our checkout. For direct offline payments between buyer and seller, we can help mediate but cannot guarantee recovery of funds.

Contact us

For refund or return questions, WhatsApp us at 01726404090 or email support@bangladeshbusinesses.xyz. Include your order number and the reason for the return so we can respond quickly.